Our preferred payment method is Direct Debit. You can download a direct debit form by clicking here.
Alternatively, call us during standard NZ business hours on 0800 119 100 from NZ or +64 9 580 7399 from overseas to set up a direct debit.
Specific Conditions relating to notices and disputes for direct debit payments.
You can transfer payments directly through your bank's internet banking to make a bill payment or schedule an automatic payment.
By choosing Q Mastercard as payee you will be prompted to enter the Code and Reference we need to process your payment. Once you have entered all your details you are then also set up for future payments.
Payee: Please search for Q Mastercard as the payee (please do not confuse this with Q Card)
Code: Please enter your surname
Reference: Enter the letters "ID" followed by your 10 digit customer ID number (found on the back of your card or the top right hand corner of your account statement).
To avoid unnecessary delays to your payment please ensure you have chosen Q Mastercard as the bill payee (not to be confused with Q Card) and always complete the Reference field correctly as above.
For any questions relating to payments, please check our Help page.
Our Bank Details:
For online banking, we recommend using the list of bill payees registered with your bank. We are registered as: Q Mastercard
Can’t find the registered payee, or paying by other means? Our account details are:
Account Number: 01-1839-0926671-00
Account Name: Columbus Financial Services Limited
Particulars: Please enter your surname
Code: You may leave this blank
Reference: Enter the letters “ID” followed by your 10 digit customer ID number (found on the back of your card or the top right hand corner of your account statement)
Please ensure the Reference field as above is completed correctly to avoid unnecessary delays to your payment
Can't find your customer ID?
You'll find it on the back of your card as per below.