Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
Q MasterCard Holders: You can immediately place your card on hold via the mobile app, and then contact us on 0800 119 100 from NZ or +64 9 580 7399 for your card to be cancelled and a replacement card issued.
Q Card Holders: You can contact us on 0800 117 000 from NZ or +64 9 525 8554 from overseas to request a replacement card.
You can contact our call centre during the following times:
Monday – Friday: 9am – 6pm Sundays: closed
*Public Holiday, Friday 29 March: Closed*
Are you a Q Mastercard holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
You can contact our call centre during the following times:
Monday – Saturday: 9am – 6pm Sunday: closed
*Public Holiday, Friday 29 March: Closed*
Are you a Q Card holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
