Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
You need to contact the merchant. Any issues with a product, returning a product or requesting a refund for goods received are subject to the retailers terms and conditions and are separate to our finance agreement with you.
You can contact our call centre during the following times:
Monday – Friday: 9am – 6pm Sundays: closed
Are you a Q Mastercard holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
You can contact our call centre during the following times:
Monday – Saturday: 9am – 6pm Sunday: closed
Are you a Q Card holder?
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241
