Help and Support for Q Mastercard

Q Mastercard FAQs

Need more help?

Chat with us.

You can chat with our Q Mastercard team during the following times:
Monday - Saturday: 8:30am - 6pm Sunday: closed

*Public Holiday, Friday 29 March: Closed*
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Call us

You can contact our call centre during the following times:

Monday – Saturday: 8:30am – 6pm      Sunday: closed

Are you a Q Mastercard holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241

Looking for Q Card FAQs?

For Q Card customers, whether it's finding the latest offers and deals, or learning how to make the most of your Q Card, explore some of our Frequently Asked Questions.

So we can tailor your visit, please let us know which card you’re after:
Q Mastercard

For new & existing customers

Q Card

For existing customers only