What happens to a Q PLAN if the Purchase is cancelled and the retailer provides a refund or credit? 


Where the purchase itself is cancelled (for example you return the goods purchased because they are faulty) and there is a credit or refund as a consequence, this amount will be automatically credited to your Account by the retailer (and not to the Q PLAN which will remain in place). The credit will be applied to your Closing Balance in accordance with normal payment allocation rules. 


If you would like the credit applied directly to your Q PLAN, you will need to call us to arrange this.