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Q Mastercard – What are acceptable forms of ID when applying?

Please note this article applies to

When applying for a Q Mastercard you must have either:

  • New Zealand Driver Licence,
  • New Zealand passport,
  • Australian passport,
  • Or other nationality passport* with a valid NZ Residency Visa (* instore only).

In addition, if you apply using any passport other than a New Zealand passport you must also have proof of address that is less than three months old, showing your current address, which is either:

  • a Bank Statement,
  • a bill from Sky TV,
  • a utility bill from either your telephone, internet, water, electricity or gas provider,
  • Local council rates,
  • an insurance policy document or bill, or
  • a letter or invoice from Inland Revenue Department (IRD).

For any queries, please contact 0800 119 100.

Need more help?

Contact us
If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Call us

You can contact our call centre during the following times:

Monday – Friday: 9am – 6pm      Sundays: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Mastercard holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday: 9am – 6pm    Sunday: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Card holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241