The merchant has agreed to process a refund for a Standard Purchase, but I have not received the refund?


We will require you to complete a Notice of Disputed Transaction Form and provide proof the merchant has agreed to a refund, for us to utilise Mastercard’s Chargeback and Disputes process.


This supporting documentation is a mandatory requirement and must be provided to ensure we can dispute your transaction with the merchant.


The completed Notice of Disputed Transaction Form and supporting documentation must be returned to within 7 days for flexigroup to initiate the dispute process via Mastercard.