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Q Mastercard – Can I shop without my card?

Please note this article applies to

We recommend taking your Q Card with you everywhere, however if you forget your Card you’ll need to provide some identification to the sales person, and we’ll need to speak to you over the phone.

To shop without your card you’ll need to present any ONE of the following:
* NZ Passport
* Australian Passport
* Current NZ Photo Drivers Licence (Version 5B must be supplied) New NZ Licences
* Foreign Passport with NZ permanent residency stamp
* Firearms Licence
* Farmers Finance Card
* New Zealand Police Force Photographic ID

If you do not have any of the above you’ll need to present any TWO of the following:
* MasterCard
* Visa Card
* American Express Card
* Diners Card
* The Warehouse Card
* Powerstore Card
* GE Credit Line Card
* Smiths City Card
* 18+ Card (Issued by NZ Post Only)
* NZ Defence/Armed Forces Card

Need more help?

Contact us
If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Call us

You can contact our call centre during the following times:

Monday – Friday: 9am – 6pm      Sundays: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Mastercard holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday: 9am – 6pm    Sunday: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Card holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241