INTEREST RATE CHANGES EFFECTIVE 24 AUGUST 2022

INTEREST RATE UPDATE A INTEREST RATE CHANGES EFFECTIVE 24 AUGUST 2022 As a result of the worldwide challenging economic climate which is impacting the cash rate and interest rates, our operating costs have increased significantly.  Despite our desire to absorb

What interest rates are changing?

INTEREST RATE UPDATE A What interest rates are changing? Standard Interest Rate The Standard Interest Rate will increase from 25.99% p.a. to 26.69% p.a. This applies to any outstanding balance of any Standard Purchase at the end of the 3

Why did you make these changes?

INTEREST RATE UPDATE A Why did you make these changes? We have endeavoured to absorb the increasing costs of doing business for as long as possible. However, we have had to increase our interest rates to continue to provide you

Do these new interest rates apply to purchases or other transactions I’ve already made?

INTEREST RATE UPDATE A Do these new interest rates apply to purchases or other transactions I’ve already made? Yes they will. Where interest is payable on any of the transaction types we have listed above, the interest amount charged will

How will I understand which rates apply to which purchases?

INTEREST RATE UPDATE A How will I understand which rates apply to which purchases? You can refer to the transactions listed on your statement, in My Account or on the mobile app. Remember, the interest rate is calculated over an

What if I’m not able to afford my repayments?

INTEREST RATE UPDATE A What if I’m not able to afford my repayments? If you are concerned about affordability please contact us to discuss the best way forward. You can do so through the online form found here.

I’d like to discuss this with someone

INTEREST RATE UPDATE A I’d like to discuss this with someone For all general enquiries, please contact our Customer Services team on 0800 119 100 or +64 9 580 7399 from overseas. For all payment arrangements or hardship queries, please

How do I add Q Mastercard to my digital wallet?

CONTACTLESS PAYMENTS A How do I add Q Mastercard to my digital wallet? We support contactless payments including Apple Pay, Google Pay and Garmin Pay. To see how you can add your Q Mastercard to your device’s digital wallet, please

What if I still don’t feel comfortable selecting and logging in to my bank to provide transactional information?

SUPPLYING INCOME VERIFICATION WITHIN YOUR APPLICATION A What if I still don’t feel comfortable selecting and logging in to my bank to provide transactional information? If you don’t feel comfortable logging into your banking details for us to analyse your

What happens to my internet banking credentials once I submit them on your website?

SUPPLYING INCOME VERIFICATION WITHIN YOUR APPLICATION A What happens to my internet banking credentials once I submit them on your website? Protecting your privacy, and the security of your personal information is vital for us. The details you use to

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