INSOLVENT RETAILER A Who do I contact about a refund/return for a Standard Purchase? You need to contact the merchant. Any issues with a product, returning a product or requesting a refund for goods received are subject to the retailers…

INSOLVENT RETAILER A The merchant has agreed to process a refund for a Standard Purchase, but I have not received the refund? We will require you to complete a Notice of Disputed Transaction Form and provide proof the merchant has…

INSOLVENT RETAILER A What do I do if a merchant I have made a Standard Purchase at has gone out of business and is unable to provide the services or send the goods? We will require you to complete a…

INSOLVENT RETAILER A If I haven’t received my order do I still need to maintain my monthly repayments? Yes, you are required to maintain your monthly repayments towards your account while the dispute process is in progress.

INSOLVENT RETAILER A Who do I contact about a refund/return for a Long Term Finance Transaction? You need to contact the retailer. Any issues with a product, its delivery or a refund are subject to the retailers terms and conditions…

INSOLVENT RETAILER A What do I do if a retailer has gone out of business and I haven’t received my order? You need to contact the retailer directly. If the retailer has gone into liquidation you will need to contact…

INSOLVENT RETAILER A Can you help me file a claim with a liquidator? No, you will need to file the claim with the liquidator yourself however, we are happy to provide you confirmation of your Long Term Finance purchase or…

INSOLVENT RETAILER A If I haven’t received my order do I still need to make repayments? Yes, our finance agreement with you is separate to your purchase agreement with the retailer who you purchased goods/made an order through. Unfortunately, that means…