What is a Balance Transfer?

BALANCE TRANSFER A What is a Balance Transfer? A balance transfer allows you to reduce the balance of a non Q Mastercard New Zealand issued credit or store card by transferring the balance(s) to your Q Mastercard account at a

How do I pay off a balance transfer?

BALANCE TRANSFER A How do I pay off a balance transfer? You can check your Q Mastercard statement through My Account or your Mobile App at any time to see what your current balance and repayment requirements are. A Start-up

Is there a minimum Balance Transfer amount?

BALANCE TRANSFER A Is there a minimum Balance Transfer amount? Yes, a minimum amount of $500 per credit card applies per Balance Transfer request. You can utilise a maximum of 80% of your Q Mastercard available credit to reduce the

How long will the Balance Transfer take to process?

BALANCE TRANSFER A How long will the Balance Transfer take to process? Your Balance Transfer request will normally be processed within 5 business days. You are responsible for continuing to make payments on your other card account(s) as there can

How do I know if I am eligible to request a Balance Transfer

BALANCE TRANSFER A How do I know if I am eligible to request a Balance Transfer Balance Transfer offers are made to existing customers who are eligible at the time of the offer being made. However, eligibility may change due

How do I complete a Balance Transfer?

BALANCE TRANSFER A How do I complete a Balance Transfer? Once an offer is made available to you, it will show in My Account. You simply need to log in to My Account  where you will see a banner displayed

Can I do a Balance Transfer from more than one eligible card?

BALANCE TRANSFER A Can I do a Balance Transfer from more than one eligible card? Yes, you can utilise a maximum of 80% of your Q Mastercard available credit to reduce the balance on up to five other credit cards

Will the Balance Transfer close my other card account(s)?

BALANCE TRANSFER A Will the Balance Transfer close my other card account(s)? No. A balance transfer will not close your other card account(s).  If you wish to close your other card account(s), you will need to request cancellation directly with

What Card Account details must I use for particulars, code and reference?

BALANCE TRANSFER A What Card Account details must I use for particulars, code and reference? Please provide the same payment details used when making a payment to your non-Q Mastercard credit card. The particulars, code & reference fields should have

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