USING MY CARD A How do I dispute a Long Term Finance Purchase? If you wish to dispute a Long Term Finance transaction (eg: charged an incorrect amount, incorrect Long Term Finance term loaded, faulty goods , no longer wish…

USING MY CARD A I have placed my card on hold – am I still able to shop? Yes, your account can still be used to make Long Term Finance purchases without your card so please keep your mobile phone…

USING MY CARD A How do I dispute a Standard Purchase? If you identify an unauthorised transaction on your account, call us straight away on 0800 119 100 from NZ or +64 9 580 7399 from overseas. For peace of…

USING MY CARD A What should I do if my card has been used fraudulently? If you know or suspect fraudulent use of your Q Mastercard®, call us immediately on 0800 119 100 from NZ +64 9 580 7399 from…

USING MY CARD A Why was I charged an International Transaction Fee even though I chose to pay in New Zealand Dollars? When you buy things from an overseas merchant using your Q Mastercard®, you’ll be charged an International Transaction…

USING MY CARD A Will my card be accepted overseas? Yes, your Q Mastercard® is accepted around the world at retail outlets and ATMs, where you see the Mastercard sign.

USING MY CARD A What should I do if my card has been lost, stolen or damaged? Call us immediately on 0800 119 100 from NZ or +64 9 580 7399 from overseas and follow the voice prompts to cancel your card. If you…

USING MY CARD A Can I shop without my card? You are able to make Long Term Finance purchases in-store, at participating merchants without your card by using your Customer ID number. Your Customer ID is shown on the back of…

USING MY CARD A How do I activate my card? You can activate your Q Mastercard® by selecting a PIN. To do that, call us on 0800 119 100 from NZ or +64 9 580 7399 from overseas or log in to our Web…