What is a Q PLAN?

Q PLAN A What is a Q PLAN? A Q PLAN is a Fixed Instalment option available for your selection in accordance with your Q Mastercard Cardholder Terms and Conditions. Q PLAN allows you to convert Standard Purchases with at least $250 or more outstanding to a Fixed Instalment Arrangement.     This includes Standard Purchases

What can’t I convert to a Q PLAN?

Q PLAN A What can’t I convert to a Q PLAN? a transaction that is the subject of Long Term Finance, a Cash Advance or a Balance Transfer;  any Standard Purchase which, if converted, would mean the transactions that are the subject of

How do I set up a Q PLAN?

Q PLAN A How do I set up a Q PLAN? By logging into your Q Mastercard ‘My Account’, you will be able to convert Standard Purchases with at least $250 or more outstanding to a Q PLAN (including Standard Purchases qualifying under a Q Promotion).  As you scroll through

How much does a Q PLAN cost?

Q PLAN A How much does a Q PLAN cost? Where you convert an Eligible Q PLAN Purchase to a Q PLAN, the following interest rates will apply depending on the plan you choose:  Q PLAN Term  Q PLAN Interest Rates  9 months  10.99% interest p.a  12 months  11.99% interest p.a  15 months 

Can I convert to a Q PLAN at any time?

Q PLAN A Can I convert to a Q PLAN at any time? You can only convert Eligible Q PLAN Purchases to a Q PLAN within 30 days of the transaction date.   

How do I pay my Q PLAN Instalments?

Q PLAN A How do I pay my Q PLAN Instalments? Each Instalment will be listed under the Summary of Fixed Instalment Plans on your Statement and included in the Minimum Payment due as shown on your Statement. Therefore, the

Can I cancel a Q PLAN?

Q PLAN A Can I cancel a Q PLAN? A Q PLAN can be cancelled at any time by calling us on 0800 119 100. Cancellation can take up to 2 business days.    If a Q PLAN is cancelled, the principal portion of the Q PLAN Remaining Balance

What happens to a Q PLAN if the Purchase is cancelled and the retailer provides a refund or credit? 

Q PLAN A What happens to a Q PLAN if the Purchase is cancelled and the retailer provides a refund or credit?  Where the purchase itself is cancelled (for example you return the goods purchased because they are faulty) and there is a credit

What happens if I fail to make a Q PLAN Instalment?

Q PLAN A What happens if I fail to make a Q PLAN Instalment? If you fail to pay all or part of a Q PLAN Instalments, that amount:  will be overdue; will form part of (in other words, be transferred to)

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