Fees & Charges

Annual Interest Rates

  • Our Standard Interest Rate is 25.99%
  • The Cash Advance Rate is 27.25%

These rates may vary from time to time and we reserve the right to change them.

Credit Fees And Charges

  • Establishment Fee: A fee charged when you open your Account in-store using Long Term Finance. This is -$55.
  • Account Fee: An annual fee of $50 applied to your account in two 6 monthly instalments. (A fee of $25 applied to your Account on opening and every 6 months thereafter).
  • Advance Fee: A fee charged every time you make a new Long Term Finance except where it is an establishing Long Term Finance or where you convert any transaction to a Long Term Finance.  This is $35.
  • Cash Advance Fee (Domestic): A fee charged by us when you withdraw cash. This is $2 from an ATM or $3 from a domestic teller plus there may be an access fee charged by the financial institution from where you made the withdrawal.
  • Cash Advance Fee (International): A fee charged by us when you withdraw cash. This is $3 from an ATM or $6.50 when you withdraw with the help of an international teller plus there may be an access fee charged by the financial institution from where you made the withdrawal.
  • Fixed Instalment Cancellation Fee: A fee charged to cover our administration costs should you elect to cancel a Fixed Instalment before the final instalment is due.  This is $0.
  • International Transaction Fee: A fee charged at 1.4% of the New Zealand dollar converted value of any Transaction on your Account denominated in a currency other than New Zealand dollars, or any Transaction where Mastercard® designates the Merchant of the relevant goods or services to be located in a country other than New Zealand, regardless of whether the Transaction is denominated in New Zealand dollars. All Cash Advances, Purchases and/or charges made or incurred in foreign currencies will be converted into New Zealand dollars at a rate of exchange fixed set by Mastercard.
  • Replacement Card Fee (NZ and overseas): A fee charged to cover the replacement of lost, damaged or stolen Cards. This is $10.  Where you ask us to courier the replacement Card to you, a courier cost plus an additional $3 fee will also be charged.
  • Additional Card Fee:  An annual fee charged to your Account for each approved Additional Cardholder.  This is $0.
  • Paper Statement Fee: A fee (other than a Statement Copy Fee) charged to your Account each time a paper Statement is sent to you. This is $1.
  • Statement Copy Fee: A fee charged if you wish to be resent copies of historic Statements by post or email. This is $7.50 for up to 5 Statements, then $1 per Statement thereafter, payable on each require for additional Statement copies.
  • Variation Fee: Payable on the variation of the repayment terms of your Account $16.50.

Default Fees

The following fees and charges apply should you default under your Agreement (these may vary from time to time):

  • Default Fees payable 10 days after each Due Date, if we have not received payment in full by the relevant Due Date: This is $15. This fee covers default administration services and the issuing of default notices and/or statements in relation to collection activities. Collection Fee as charged by a collection agent to collect money due by you.
  • Collection Fee as charged by a collection agent to collect money due by you.
  • Repossession Fee and related fees as charged by an agent for repossessing, storing, tracking or for general service in the event of a default.
  • Sales and Commission Fee as charged by an agency relating to the sale of your goods if they are repossessed or surrendered to us including legal fees.

For more information on how these rates and fees may be applied to your Account, please click here to refer to cardholder terms and conditions.