Got a question? We’re here to help

If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

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Manage your account online – it’s easy!

Did you know, that the answers to many of the most commonly asked questions can be found through the handy online self-service options shown below?

From activating your card, changing your details or paying your bill - managing your card online is easier than ever.

Lost or Stolen Cards

If you are concerned that your Q Mastercard has been lost, stolen or used fraudulently please call us immediately on 0800 119 100 from NZ or +64 9 580 7399 if you are overseas.

Call us

You can contact our New Zealand based call centre during the following times:

Monday
8:30am - 6:00pm

Tuesday
8:30am - 6:00pm

Wednesday
8:30am - 6:00pm

Thursday
8:30am - 9:00pm

Friday
8:30am - 9:00pm

Saturday
9:00am - 6:00pm

Sunday
9:00am - 6:00pm

New Zealand

0800 119 100

Overseas

+64 9 580 7399

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

 

Columbus Financial Services Ltd – Dispute Resolution Team
Private Bag 94013
Auckland 2241