If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.
You are protected by responsible lending laws. Because of these protections, the recommendations given to you by us about Q Mastercard are not regulated financial advice. This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed. You may want to consider getting independent financial advice.
Manage your account online – it’s easy!
Did you know, that the answers to many of the most commonly asked questions can be found through the handy online self-service options shown below?
From activating your card, changing your details or paying your bill - managing your card online is easier than ever.
Lost or Stolen Cards
If you are concerned that your Q Mastercard has been lost, stolen or used fraudulently please call us immediately on 0800 119 100 from NZ or +64 9 580 7399 if you are overseas.
Call us
You can contact our New Zealand based call centre during the following times:
Monday
8:30am - 6:00pm
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
9:00am - 6:00pm
Sunday
9:00am - 6:00pm
New Zealand
0800 119 100
Overseas
+64 9 580 7399
Write to us
If you would prefer to contact us in writing, then please send your correspondence to the following address:
Columbus Financial Services Ltd – Dispute Resolution Team
Private Bag 94013
Auckland 2241
