We’re here to help

The love and support of the entire Q Mastercard team is with all of New Zealand during these uncertain and rapidly changing times. We know things are tough right now, but if we stick together and care for each other we can get through this.

The wellbeing of our customers, team and retailers is our priority and we’re doing everything we can to help. If you’re under financial pressure, please reach out to Q Mastercard. We have a hardship policy designed to help you through these difficult times.

Please remain especially vigilant of online scams and fraud in the current climate – this includes suspicious and unsolicited emails, phone calls and text messages. Remember, we will never contact you asking for your password, pin number, credit card number, CVC number, or access to your device in an email or text. If you receive a suspicious email or text message delete it and do not click on any links. You can always contact us if you are not sure.

Take care of yourselves, your whanau and those who are most vulnerable – and know that we are here for you if you need us.