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Q Mastercard – How do I apply?

Please note this article applies to

Apply online
You can apply for a Q MasterCard directly by clicking here.

If you’re approved, you’ll receive your card in the mail within 10 business days, then you can start shopping with it once activated.

Apply in-store
If you’re keen to start shopping now, you can apply at selected stores when making a Long Term Finance purchase. Find your nearest store here.


Make sure you bring with you:

  1. An accepted form of ID (as mentioned below)
  2. Proof of your address (if you have moved recently or are using a foreign passport as your ID)
  3. Details of your income and financial details
  4. Mobile number
  5. Email address
  6. Contact details for a friend or relative that doesn’t live with you

 

Accepted forms of ID:

  • New Zealand Driver Licence
  • New Zealand passport
  • Australian passport
  • Any other nationality passport with a valid NZ Residency Visa

 

Accepted forms of Proof of Address:

In addition, if you apply using any passport other than a New Zealand passport you must also have proof of address, which is either:

  • Utility Bill (includes telephone, internet, SKY TV, electricity, gas, insurance, land and water rates)
  • Account Statement from a bank, building society or credit union
  • Insurance policy
  • A letter or statement from Inland Revenue Department

 

Please ensure that your Proof of Address document:

  • Has been issued in the name of applicant and not be older than 3 months.
  • Has a printed address that matches the one used in the “Information for Credit Application” form (if applicable)
  • Has a physical address (rather than a PO Box)

 

 

Need more help?

Contact us
If you’ve got any queries or issues with your card, or your card has been lost or stolen, you can get in touch with us by phone, email, or mail. See below for all of our contact information.

Call us

You can contact our call centre during the following times:

Monday – Friday: 9am – 6pm      Sundays: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Mastercard holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Mastercard:
Columbus Financial Services Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241

Call us

You can contact our call centre during the following times:

Monday – Saturday: 9am – 6pm    Sunday: closed

*Public Holiday, Friday 29 March: Closed*

Are you a Q Card holder?

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Q Card:
Consumer Finance Ltd
– Dispute Resolution Team
Private Bag 94013
Auckland 2241