CALL US

New Zealand

0800 119 100

 

Overseas

+64 9 580 7399

 

Monday

8:30am - 6:00pm

Tuesday

8:30am - 6:00pm

Wednesday

8:30am - 6:00pm

Thursday

8:30am - 9:00pm

Friday

8:30am - 9:00pm

Saturday

9:00am - 6:00pm

Sunday

9:00am - 6:00pm

IF YOUR CARD IS LOST OR STOLEN Call us immediately on 0800 119 100 from NZ or +64 9 580 7399 from overseas and follow the voice prompts.

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WRITE TO US

Columbus Financial Services Ltd

Private Bag 94013

Auckland 2241

New Zealand

COMPLAINTS

If you wish to lodge a complaint, please contact us on 0800 119 100 or +64 9 580 7399 or by email to complaints@flexicards.co.nz

You can also write to us at:

 

Columbus Financial Services Limited – Dispute Resolution Team,
Private Bag 94013,
Auckland 2241

 

We aim to resolve all issues in a timely manner and we will acknowledge all complaints within 5 working days. We will keep you informed of progress throughout the process. If our customer services team is unable to resolve the complaint, it will be referred to one of our team managers and then to the internal disputes resolution team. This team is supervised by our Complaints Officer.

 

If we cannot resolve your complaint to your satisfaction, you may contact the Financial Services Complaints Limited (FSCL), an external, independent scheme provider approved by the Minister for Consumer Affairs. There is no charge to you for this service.

 

The contact details of FSCL are as follows,
Telephone: 0800 347 257 or 04 472 FSCL (04 472 3725)
Email: complaints@fscl.org.nz
Post: Financial Services Complaints Limited, PO Box 5967, Lambton Quay, Wellington 6145.

 

Otherwise you may lodge a formal complaint with the Financial Markets Authority (FMA).

 

The contact details of FMA are as follows, Telephone: 0800 434 566
Post: Financial Markets Authority, PO Box 1179, Wellington 6140.